Refund policy
BettaPet Refund Policy
At BettaPet, we stand by the quality of our products and aim to ensure every customer is satisfied with their purchase. This Refund Policy outlines when a refund, replacement, or store credit may be provided.
Faulty or Damaged Products
If your item arrives damaged, defective, or not as described, you may be eligible for a refund, replacement, or store credit.
To request assistance, you must:
-
Contact us within 7 days of receiving your order
-
Provide your order number and a description of the issue
-
Include clear photos showing the fault, damage, or problem
Once assessed, we will advise whether a refund, replacement, or store credit will be issued. Where required, the item may need to be returned before a refund is processed.
Change of Mind
We do not offer refunds, exchanges, or cancellations for change-of-mind purchases, incorrect selection, or if you no longer want the product. Please choose carefully before completing your order.
Incorrect Use or Handling
Refunds will not be provided for damage caused by misuse, incorrect handling, normal wear and tear, or failure to follow product instructions or care guidelines.
Shipping Costs
Shipping costs are non-refundable unless the item is faulty, damaged, or incorrect.
Pre-Orders
All pre-orders are final. Refunds will only be considered if the item is faulty, damaged, or not supplied as described.
Australian Consumer Law
Nothing in this policy excludes, limits, or replaces your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Contact Us
To request a refund or report an issue, please contact:
BettaPet
ABN: 67 347 074 461
Email: ashleigh@bettapet.com.au